2002 ford explorer cd player want load

I have a 2002 Ford Explorer. It has a 6 disk cd it will not load, eject or play a cd can you help me.
if i were you i would have it removed and replaced with an aftermarket rakio. in dash changers are just a problem waiting to happen.
Agree kenray - almost bought a new Ford and the salesman said the multiple CD players didn't last very well. One at a time ones did better so they said and I'm not a sound system tech but who needs troubles? I do have a single CD Kenwood something in one of my too many vehicles. $79 bucks and an interface such that there's no wire cutting at all just plug it in. Sounds as good as unavailable OE one that quit. Even has a port to hook up other sources for crap that I don't own!